Where is Cotton Mask by Jewel?

Cotton Mask by Jewel is based out of Los Angeles, California. U.S.

Do you have any store I can visit?

Cotton Mask by Jewel is strictly an online retailer at the moment AND everything from creating your mask to shipping your mask are all handled by Jewel, sole owner of Cotton Mask by Jewel 🙂


What payment method do Cotton Mask by Jewel accept?

Visa, Mastercard, Discover, and Visa/Debit. If you wish to pay with multiple credit cards, please contact me through the contact list or email cs@cottonmaskbyjewel.com. I do not accept cash, check or any other type of payments.

How to use coupon code If you have a coupon code?

Please type in your coupon code and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply the promotion before checking out.

Why was my payment declined?

Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method. If the above instructions fail, please contact your bank.

How do I change or modify my order If you notice a mistake with your order after receiving an order confirmation email?

Please contact me using our contact form or send email to cs@cottonmaskbyjewel.com. Please note orders may only be modified before shipment. 


How much is shipping?

Shipping is flat rate $4.99 for all orders and shipping fees are non-refundable for ANY reason.

Processing time – (NOT shipping time)

• All orders are shipped on the same day if purchased before 3PM.
• Custom orders orders will ship within 2-3 days depend on your order. Please note that is just an estimate. Actual shipping time can very. If you need your item to arrive by a specific time, please contact me through the contact form or send email to: cs@cottonmaskbyjewel.com and we can create a custom shipping option to fit your needs.
• At times, shipping may take up longer but is RARE, I apologize if this happens, but once it’s shipped, I ultimately have no control over transit time and delivery. Please feel free to contact me through the contact form or send email to: cs@cottonmaskbyjewel at anytime you’d like to check on your order, I appreciate your purchase and support and do ask you to wait patiently for your item to arrive.


• Please double-check your shipping address before you place your order. If in the event you made a mistake, please contact me as soon as possible as I will not be able to do anything after it’s shipped.
• Missing packages marked “delivered” can sometimes be misplaced. Check with your local post office and mailman, many instances, they can locate it for you.


NO RETURNS OR EXCHANGES will be accepted due to sanitary issues. Please contact us if there is an issue through our contact form or send email to cs@cottonmaskbyjewel.com

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